FAQ (Frequently Asked Questions)
Title: FAQ (Frequently Asked Questions)
Q: Is it free to create an account?
A: Yes, creating an account is completely free.
Q: Do I need an account to make a purchase?
A: Yes, you are required to register for an account to place an order.
Q: Are there any limits on the number of items or the total amount per order?
A: There are no limits. However, please note that depending on your total order amount, separate customs duties may apply.
Q: Who is responsible for paying customs duties?
A: Customers are entirely responsible for paying any applicable customs duties or import taxes.
Q: What payment methods do you accept?
A: We accept credit cards, as well as Apple Pay, Google Pay, and other major payment methods.
Q: How much is shipping?
A: We ship all orders from Japan via EMS or Surface Mail. Shipping fees are calculated and clearly displayed at checkout before you complete your purchase.
Q: How long does it take to process and deliver my order?
A: Orders are shipped within 5 business days after being placed. Delivery times vary depending on the shipping method: EMS takes 1 month or more, and Surface Mail takes 3 months or more. Please check the tracking number provided in your shipping confirmation email for detailed updates.
Q: What should I do if my package hasn't arrived?
A: If you have not received your items after the estimated delivery time, please contact the shipping carrier directly.