FAQ
Q: Is membership registration free?
A. Registration is free.
Q: Can I not purchase products unless I register as a member?
A You need to register as a member.
Q Are there any limits on the number of items or amount I can purchase in one order?
A There is no limit. However, depending on the amount of your order, customs duties may be charged separately.
Q Who pays customs duties?
A You will have to pay by yourself.
Q: What payment methods are available?
A We accept credit card payments, as well as other methods such as Apple PAY and Google PAY.
Q: Please tell me about shipping costs.
A We ship from Japan via EMS. The shipping fee will be stated separately when you purchase.
Q: How long does it take for the product to be shipped and delivered?
A We will ship your order within 5 business days. The time it takes for your order to arrive will vary depending on the delivery company and your address, so please check the tracking number included in the delivery completion email.
Q: My package hasn't arrived.
If you have not received your item within two weeks of receiving the shipping notification, please contact the delivery company.
Q: Can I change the delivery address after placing an order?
A: In principle, we do not accept changes to the delivery address after an order has been confirmed. If you need to change the address for unavoidable reasons, please contact us via the inquiry form .
Q Can I specify a delivery date and time?
A Delivery date or time cannot be specified.
Q I received a different product or a defective product.
APlease contact us via the inquiry form . We will resend the item or provide a refund.
Q: It seems that the item that was once shipped has been returned. Can you resend it?
A If your package is returned due to an incorrect address you entered, you will be required to pay additional shipping fees for re-shipment.
Q: Can I cancel my order?
A We do not accept cancellations after an order has been confirmed.
Q Can I return or exchange products?
A We do not accept returns or exchanges for products other than defective products. If you receive a defective product, please contact us via the inquiry form .
A. Registration is free.
Q: Can I not purchase products unless I register as a member?
A You need to register as a member.
Q Are there any limits on the number of items or amount I can purchase in one order?
A There is no limit. However, depending on the amount of your order, customs duties may be charged separately.
Q Who pays customs duties?
A You will have to pay by yourself.
Q: What payment methods are available?
A We accept credit card payments, as well as other methods such as Apple PAY and Google PAY.
Q: Please tell me about shipping costs.
A We ship from Japan via EMS. The shipping fee will be stated separately when you purchase.
Q: How long does it take for the product to be shipped and delivered?
A We will ship your order within 5 business days. The time it takes for your order to arrive will vary depending on the delivery company and your address, so please check the tracking number included in the delivery completion email.
Q: My package hasn't arrived.
If you have not received your item within two weeks of receiving the shipping notification, please contact the delivery company.
Q: Can I change the delivery address after placing an order?
A: In principle, we do not accept changes to the delivery address after an order has been confirmed. If you need to change the address for unavoidable reasons, please contact us via the inquiry form .
Q Can I specify a delivery date and time?
A Delivery date or time cannot be specified.
Q I received a different product or a defective product.
APlease contact us via the inquiry form . We will resend the item or provide a refund.
Q: It seems that the item that was once shipped has been returned. Can you resend it?
A If your package is returned due to an incorrect address you entered, you will be required to pay additional shipping fees for re-shipment.
Q: Can I cancel my order?
A We do not accept cancellations after an order has been confirmed.
Q Can I return or exchange products?
A We do not accept returns or exchanges for products other than defective products. If you receive a defective product, please contact us via the inquiry form .